USA/West: Denver, CO
Omni Hotels & Resorts rank highest among upscale hotel brands in the recently released J.D. Power 2015 North American Hotel Guest Satisfaction Index study. Eight key factors were examined, including overall satisfaction, reservations, check-in/check-out, guest rooms, food & beverage, hotel services, hotel facilities and cost & fees. Results are based on feedback from guests who stayed in an Omni hotel from July 2014 through June 2015. Highlights from this year’s study showed that overall satisfaction in the brand increased 17 points from the prior year. “This is one of the most highly anticipated studies in our industry because it represents the opinions of the people we care about most – our guests,” says Mike Deitemeyer, President of Omni Hotels & Resorts. “One of our core brand values is creating memorable experiences. It’s a huge testament to the work our 18,000 associates do every day.” For more details, click here.